Support

Support is an essential and integral part of ensuring a product’s longevity. Our journey with you does not end with just a successful implementation of your desired technology. We strive to make you feel comfortable with it, allowing you to grow with it and discover new happiness in its new found domains.

The client is our world and we thrive on customer satisfaction. We are candid and open enough to unabashedly admit that 80% of our sales and new projects come via satisfied customers. Our growth depends on your happiness and this is the reason why we pay our undivided attention to post-sales support.

A well trained staff deftly analyzes and categorizes your needs. In addition you are free to request service options and coverage during office/working hours or on a round-the-clock 24/7 basis.

Based on your requirements, you can pick from our bouquet of hardware, software or professional services.

Expect a quick troubleshooting and resolution of technical issues and a prompt delivery of product upgrades.

Lean on us. Help’s always a stone throw away.


SERVICE MANPOWER & POLICY

Our service team is dedicated to our project installations. Support and repair team includes service managers, service coordinators, service engineers, technicians, installers, and drivers. This manpower currently supports over 300 installations.

ANNUAL MAINTENANCE CONTRACT

Genesis also undertakes annual maintenance contracts (AMCs) with service level commitment (SLAs) for projects executed by us as well as those installed by others. In the later case, the support-site is studied thoroughly before commitments are made to insure our clients the best possible service.

 

SERVICE CENTRES

Genesis integration support centers are making support more efficient for all concerned.

Abu Dhabi

Tel: +971 2 4452111
Fax: +971 2 4452191

Dubai - Deira

Tel: +971 4 2663200
Fax: +971 4 2669964

Dubai – Al Quoz

Tel: +971 4 3232878
Fax: +971 4 3232890

Sharjah

Tel: +971 6 5436221
Fax: +971 6 5436690

Doha

Tel: +974 4 4676376
Fax: +974 4 4568257

Gurgaon (India)

Tel: +91 124 4945555
Fax: +91 124 4945554

Bangalore (India)

Tel: +91 80 40927133
Fax: +91 80 40926733

Chennai (India)

Tel: +91 44 42129799
Fax: +91 44 42129699

 

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